You've Got Questions. We've Got Accessories.


What is L.V.Kiki?

L.V.Kiki is a subscription-based accessory company that sends their subscribers a box of 4-6 surprise seasonal accessories each month for only $19 + free shipping. Every box will contain an assortment of fashionable and stylish accessories and lifestyle products to complement your look. The accessories inside are customized based on season, trend, and customer style surveys.

How does it work?

1. Choose your plan:

• Monthly (Accessorize when you need only)

• Six Months (Six boxes covering two seasons)

• Yearly (Featuring the best monthly price)

• I want it all (Monthly subscription + trial box)

2. Customize your look:

• Monthly: choose your size and climate

• 6 month: choose size, climate, metal preference and exclude a product category you may dislike

• 1 year: choose size, climate, metal preference and exclude a product category you may dislike

• I want it all: choose size, climate, metal preference and exclude a product category you may dislike

3. Leave the rest to us.

After you choose your plan and customize your look. We take care of the rest and ship it right to your door.

What will be in my L.V.Kiki subscription box?

We will fill your accessories box with the most exciting fashion trends and deliver them straight to your door every month! Each carefully curated accessories box includes 4-6 high-quality seasonal accessories to ensure that you look trendy from head-to-toe. You will receive a combination of jewelry, shoes, scarves, gloves, hats, legwear, belts, and hair accessories.

What does a subscription cost?

Month-to-month subscription = $19/month

6 month prepaid subscription = $102 (which breaks down to $17/month)

1 year prepaid subscription = $180 (which breaks down to $15/month.)

I want it all = $30 one-time purchase ($27/month when you subscribe)

Mini Mystery Box = $10/box

All subscriptions within the U.S. have free shipping.

There is currently no option for purchasing a 6 month of 1 year subscription for those residing in Canada; the only option is the month- to- month subscription ($19/month plus shipping).

When will my credit card be charged each month once I'm a subscriber?

All subscribers are charged the day they sign up, but going forward:

Monthly subscribers: If you signed up between the 1st-20th of the month, you will be charged for your next box on the 1st of the upcoming month, and the 1st of every month going forward.

(For example, if you signed up on January 10th for a month-to-month subscription, you will be charged again on February 1st, March 1st, April 1st, etc. until you cancel.)

If you sign up on or after the 20th of the month, your box won't ship until the first of the upcoming month, and you will be charged for your next box on the 1st of each month going forward.

(For example, if you signed up on January 26th for a month-to-month subscription, you will be charged again on March 1st, April 1st, May 1st, etc. until you cancel.)

Annual & 6 Month subscribers: You will be charged on the day that you sign up and your box will be delivered within 3-7 business days. If you choose a 6 month or 1 year prepaid subscription, you will not be automatically charged again after the 6 months or 1 year ends unless you purchase another subscription. If you would like to continue getting L.V.Kiki boxes after your prepaid subscription ends, simply purchase another subscription :)

Please contact us for any further questions regarding the payment of your subscription box.

When will I receive my boxes in the mail?

If you signed up between the 1st-20th of the month, your first box will be shipped on the day that you sign up, and on the 1st of every month going forward.

(For example, if you signed up on January 10th for a month-to-moth subscription, your first box will ship right away, your next box will ship on February 1st, March 1st, April 1st, etc. until you cancel.)

If you sign up on or after the 20th of the month, your box won't ship until the first of the upcoming month, and your next box will be shipped on the 1st of each month going forward.

(For example, if you signed up on January 26th for a month-to-month subscription, your first box will ship on February 1st, and your next box will be shipped on March 1st, April 1st, May 1st, etc. until you cancel.)

Please contact us for any further questions regarding the delivery of your subscription box.

Can I track my box?

Yes. You will receive a tracking number in your email to track your box once it is shipped.

Does L.V.Kiki ship internationally?

Currently we cannot support shipping outside of the U.S. and Canada.

I live in Canada, how come I'm paying for shipping on my subscription?

All subscriptions within the U.S. have free shipping. Shipping a month to month subscription box to Canada costs $15. There is currently no option for purchasing a 6 month of 1 year subscription for those residing in Canada.

Can I send someone a L.V.Kiki subscription as a gift?

Yes. Under the subscribe link in the navigation, choose 'Send a gift' and there you will be able to send someone a month-to-month subscription, 6 month prepaid subscription, or a 1 year prepaid subscription. You may also send a Customer Favorite Box or Mini Mystery Box as a gift as well. All you have to do is put thier address as the shipping address.

Can I return my L.V.Kiki box?

No. You cannot return a monthly subscription box once it has shipped and refunds will not be issued for any returns. However, if there is a problem with your box, please let us know right away by filling out the form on the bottom of the 'Refund Policy' page or e-mailing us at contactus@lvkiki.com

Can I cancel my subscription?

Monthly subscribers: You can cancel your subscription by logging into your L.V.Kiki account and clicking "Manage Subscriptions." From there, you'll see the "Cancel" button next to your L.V.K Box subscription.

Subscriptions are set for a minimum of one recurrence before you are able to cancel. After this, you may cancel at any time with no cancellation fees.

PLEASE NOTE: All cancellation requests must be made prior to the 1st of the month. If you cancel after the 1st, that month's L.V.K Box will be your last one.

Annual & 6 Month subscribers: If you choose a 6 month or 1 year prepaid subscription, there is no need to cancel your subscription because you will not be automatically charged again after the 6 months or 1 year ends. Even if you cancel your 6 month or 1 year subscription, you'll still receive the remainder of your L.V.KiKi boxes because they are prepaid subscriptions.

What's the difference between 'Shop' boxes' and 'Subscription' boxes?

Subscription boxes are a surprise combination of 4-6 trendy jewelry, shoes, scarves, gloves, hats, legwear, belts, and hair accessories delivered to your door each month.

The 'Customer Favorite' boxes tab from our catalog page are pre-made boxes that we put together so that customers can get a sample of the quality and combination of accessories they may receive in their subscription box.

How can I contact L.V.Kiki?

You can contact L.V.Kiki by e-mailing us at contactus@lvkiki.com, filling out the form on our 'Contact Us' page (link is located in footer), or by phone at 201-621-5811.


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